Here's another unhappy buyer, of a 2014 GL550 from a dealer in Florida. It arrived with non-working air suspension and seat massage. Buyer asked BaT to suspend the seller's account, lol. Yeah, that won't happen. Selling dealer (
aegmotorsports) has had 910 listings since 2018 and is a cash cow for BaHaT. Comments pasted below, since there's a chance they could be deleted by the BaHaT overlords.
Bid for the chance to own a No Reserve: 2014 Mercedes-Benz GL550 4MATIC at auction with Bring a Trailer, the home of the best vintage and classic cars online. Lot #211,833.
bringatrailer.com
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Jdolan1551 (Buyer)
BAT community. I just closed this auction Sept 25 and finally received the vehicle- the air suspension system is not working/driveable and the massage function also is not working. I tried to work it out with the owner of AEG Motorsports owner- Abdellah El Gouchi and the Sales Manager- Aleksei Ratnikov. They will not take responsiblity for the vehicle that was delivered last saturday Oct 11. So I reached out to BAT and sent this email to the owner/founder on 10/13.
Randy Nonnenberg (BAT Founder/Owner,
Thank you for the development and creation of the Bring a Trailer Market place. You have worked hard to create a community of car enthusiasts where buyers and seller of vehicles, can learn together, appreciate fine automobiles and conduct business. This community is based on trust. I am sorry to have to contact you directly on this matter.
Unfortunately I recently closed an auction with AEG Motorsports, and it was an exceptionally poor experience.
I purchased a Mercedes-Benz GL550 on Sept 25. At the close of the auction Aleksei Ratnikov immediately contacted me with a bill of sale and wiring instructions. He also explained the process of paperwork and payment. He also followed up with an email and additional instructions. We were off to an expedient and professional start. I completed all paperwork, got insurance and wired the money on Sept 26th and was told by my bank that the wire transfer went through that same day. AEG also agreed to add transport to the final invoice for $1000 which I paid.
September 27 I was sent documents to electronically sign (bill of sale, title, etc), I returned this within the hour. I was told the vehicle would ship that week and details would be sent on the carrier. I then received no further communication. I then called Aleksei and was told the manager was arranging shipment and unfortunately the carrier had not showed up. This was disappointing as this could have been proactively communicated. I was told, after I followed up that it would ship late in the week. On Friday October 3 I again followed up with Aleksei, I was told unfortunately that the carrier was not going to arrive until October 6th and I would be contacted at the time of pickup. Again I was the one who had to call, no proactive communication. On the afternoon of Oct 6th I again called Aleksei and he asked which vehicle, which was frustrating given the almost daily communication at this point, I was then put on hold as he discussed shipment with the manager. He got back on the phone and assured me it would ship today 10/7 and I would be contacted. Finally at 4PM on October 7th the shipping arrangement was made, on October 8th I received confirmation that the vehicle would be picked up. Finally the vehicle would be shipping to Fairlawn, OH.
On October 11th I received the vehicle and immediately took it for a test drive, the drive was bouncy and roll was coming from the rear. An error showed on the dashboard showing the SUV and arrow, and the word malfunction. I stopped the vehicle and attempted to raise the vehicle with the air suspension button on the center console. Again, Malfunction message and another message stating the compressor had stopped and was cooling. In short, the air suspension of the vehicle was not working, and the vehicle was not safe to drive. I also checked a number of other systems on the vehicle and found that the massage function of the seat kept erroring out and would not work.
I sent an email on October 11 to AEG Motorosports- Aleksei. Explaining that these systems would not work along with video of the errors- and how would he like to resolve? There was no response. On Monday October today October 13th I again followed up requesting a response from the owner Abdellah El Gouchi. He did not contact me, Aleksei did, his response below… they are accepting no responsibility for the damaged suspension or massage function failure, instead they are stating that the transport company caused the suspension to be damaged and the massage function. This is not possible as the company they hired, picked up the vehicle with a car transport, they did not drive it.
AEG Motorsports did not disclose that the vehicle was not working properly. When I advised them off the issue, they did not take responsibility. This type of action greatly erodes the trusting community you have worked so hard to build. I am asking you and the resources at BAT to assist with resolving this issue. I can forward you emails, video and also I am having the vehicle fully inspected by a Mercedes certified service station today. I will be happy to provide this report. I also would also recommend that AEG Motorsports account is suspended, as they are violating the code of conduct established by BAT.
Thank you for your assistance in resolving this unfortunate matter. Attached are the videos of the errors.
Jesse Dolan
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Here is the email exchange between me and the sales manager:
Date: October 11, 2025 at 2:32:59 PM EDT
To: Manager Sales
Subject: Re: [EXTERNAL] Fwd: 2014 Mercedes Benz GL550 4Matic
Aleksi,
I just got the vehicle and took it for a test drive.
1). The massage functionality and lumbar support is not working. If you select 4 for example it errors out and goes to zero same if you try to change the lumbar
2). The car bounces and rolls and seems to start in the rear right.
3) when driving malfunction shows on dash board. With an suv and an up arrow.
4) when you hit the up arrow suv to raise vehicle. You get an error that the compressor is cooling.
I have this same vehicle already. However it’s a gl350. I know how the massage and air support suspension works.
Neither are working on this vehicle and this was not disclosed. I am going to take it to get assessed Monday but how would you like to resolve this issue?
Here are videos.
Thank you,
Jesse Dolan
NO RESPONSE- Follow up email sent:
Sent: Monday, October 13, 2025 7:11 AM
To: Sales Manager
Subject: Fwd: [EXTERNAL] Fwd: 2014 Mercedes Benz GL550 4Matic
Aleksi,
I need Abdellah El Gouchi, the owner of AEG Motor sports to contact me today. I know I bought the vehicle as is.. however the condition of the vehicle WAS NOT disclosed.
The suspension is not working properly as I noted in the email sent Saturday with video evidence. I would like to discuss how best to resolve this issue with Abdellah today.
If I am not contacted by 1PM I will go forward with resolving this issue on my own and ensuring that BAT, social media, google, BBB are advised of how AEG Motors conducts business.
I understand accidents can occur, so perhaps this was an oversight on your end. I am giving you an opportunity to make it right.
Thank you,
Jesse Dolan
On Oct 13, 2025, at 11:36 AM, Sales Manager wrote:
Good Morning,
Before the vehicle was picked up it was looked over and there were no error messages on the dashboard or in the vehicle’s computer. We always take videos prior to the vehicles pickup minutes before we release them to the transport companies. After we release them, we do not know what transport company. It could be the case where they have not set the vehicle in the right position and started driving while compressor was trying to set the vehicle level and could have overloaded it. We suggest you reaching out to the transport company and submitting a ticket with them.
When the vehicle was here, we did not see any issues with the lumbar support. The videos that you have attached you can see on the right side of the screen, and it doesn’t look like that there is anything wrong. And once again we do not know how exactly the vehicle was taken care of in the time getting to you.
Please let me know if you have any questiongs,
Regards,
Aleksei Ratnikov
Sales Manager
Euro Auto Trend & AEG Motorsports
bringatrailer.com
