Hertz Nightmare: A new way to fail

[gsxr]

How can they refuse to fix the charges? Also curious how Hertz knew about the red light. Maybe Canadian forum members can chime in... I'm guessing traffic cameras.

Hertz Nightmare: Customer Fined $436 Before They Even Rented The Car​

by Gary Leff on June 16, 2024​

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A Hertz customer accomplished a new feat in the annals of rental car company disservice, actually being charged for a red light ticket before even renting the vehicle.​

They rented the vehicle on May 15th at the Calgary Airport for a period of six days, starting at 10:30 p.m. However the agent at the airport logged the rental as starting at 10:30 a.m.​

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• They were hit with an extra day’s charge, beyond the period they actually had the car for
• And the previous renter “ran a red light at 2:33pm.” But since the system now saw them as having the car at the time, their credit card was hit with $436.50 for the bill.

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It would have been impossible for the customer to have had the car at 2:33 p.m. because they were inflight on American Airlines. They provided copies of their boarding passes. Hertz agreed with them about the rental start time – they removed the extra day’s charge – but they still refused to budge on the red light ticket (or the extra fees associated the with the extra day – Hertz removed only the base rental charge). And now Hertz has refused to communicate further, it seems.​

Much of the advice to this customer has been to just dispute the charges and that’s fine if you do not plan to rent from Hertz or any of their affiliated companies again.​

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Even a righteous dispute might get you placed on their Do Not Rent list. Hertz has even been known to ban a customer’s descendants, too.​

Considering the Hertz toll scam, charging customers who rent Teslas for failing to fill up the gas and of course a history of customers getting arrested just because they rented from the company – and Hertz refusing to admit its mistake lest the police stop believing them when they file false police reports, just getting charged for tickets written by police before you rented the vehicle doesn’t actually seem that bad in the scheme of things?​

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In fact, isn’t this the least you expect to happen to you when you rent from Hertz? And it’s not even their first example of imposing time travel on a customer. Earlier this year I wrote about one person who tried to rent from Hertz for the very first time and found they’d already been banned by the company.​

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Source:

Hertz Nightmare: Customer Fined $436 Before They Even Rented The Car - View from the Wing

A Hertz customer accomplished a new feat in the annals of rental car company disservice, actually being charged for a red light ticket before even renting the vehicle.

viewfromthewing.com

 

[Alphasud40]

Companies like that are disgusting. Social media has it’s downsides but when it comes to a company legitimately crapping on its customers social media is your friend.

 

[gsxr]

Companies like that are disgusting. Social media has it’s downsides but when it comes to a company legitimately crapping on its customers social media is your friend.

Yes - one of the few (VERY few!) useful purposes for social (shudder) media (spit).

More here:

 

[nocfn]

I thought they stopped that shit when OJ was acquitted over gloves.

 

[sheward]

If the gloves don't fit, you must acquit

 

[duuder]

i use to rent a lot of cars out of LGA back in the day that i would bring a box of chocolates (Richart Chololate) for the lady at the counter just b/c of the service and courtesy at the counter, those were good times

 

[daantjie]

Overall customer service in Canada is abysmal to be honest. For example we have 2x airlines for the whole country, West Jet and Air Canada. Both brutal to deal with and not cheap either as they essentially have a quasi monopoly. We have a saying here in Canada with regards airlines:"we're not happy until you're unhappy"...sad but very true

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[doolar]

Overall customer service in Canada is abysmal to be honest. For example we have 2x airlines for the whole country, West Jet and Air Canada. Both brutal to deal with and not cheap either as they essentially have a quasi monopoly. We have a saying here in Canada with regards airlines:"we're not happy until you're unhappy"...sad but very true

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John Mulaney shares his experience:

 

[TerryA]

I’ll make a note: “DON’T Rent From HERTZ”
I’m a cheap car renter. BUDGET sounds cheap so I usually rent from them. I’m not sure they are any cheaper but I’ve never had a problem with them.

 

[doolar]

”Hertz Gold Plus Rewards President’s Circle” is the silly name of my status with Hertz. I almost never rent Hertz, but they still keep me close to the President for whatever reason.