I was at the dealer today. Lazy Saturday, I needed a few, rather inexpensive pieces, some plastic parts, rubber joints, etc. Hardly any customer was inside, and when I arrived the dealer was on the phone. I sat and (wanting or not

) listened to what it was about. It turned out that on the other end of the wire was a W201 owner. And what he was mostly hearing was "NLA"...
Now my turn. Out of 12 positions, 8 were NLA, or...the price made me it treat like NLA. I thought I would buy a set or grille trim strips, but the price was over 1080 PLN (about 290 $). 290 $ for 7 small, simple strips. They were for less than 10 $ per piece about a year ago or so. As there was no one else there I just started to ask the guy what happened - either so high prices or NLA. The parts from my list were available at least a few months ago. So what happened. One of the reasons I was told was cost reduction because of less income due to covid-19 pandemic. MB cleared space in storage hoses, those who knew and were lucky hoarded what was available.
I asked him, whether there is a system to monitor demand for parts and all he could tell me was to contact Classic Center in Stuttgart. "You know - even now I'm getting a dozen inquiries for Hirschmann antenna masts a month. And I need to turn away all those people. And antenna masts are not the only missing parts." I though that maybe in such cases they could provide the address of the website where one could enter request for part demand. I mean the following form:
Classic Center Part Demand Form. "That won't work. Those are The Mercedes Customers. I can't tell them to go home and report part demand themselves. I should have this integrated in the EPC - part entered, NLA, click - reported and done. But no one want's to provide such functionality, even if we were raising this on meetings."
That was sunny Saturday, yet I felt kind of clouds are building. When you hear cost reduction you know the effect might not back up soon, if ever. Will bowden cable with modulator for automatic transmission for my E220 estate will ever be available again? I have one used as a spare, but this is a part which wears out and can't be repaired or refurbished. I thought that it would be good if Classic Center somehow prioritized the list of parts to manufacture:
1. Those which cannot be refurbished, must be bought new and affect drive ability of the car (no part - no drive). That's the high priority one. No matter how good overall condition of a car is - such broken part makes it grounded and a nice exhibition in the owner's garage, but nothing else.
2. Those which cannot be refurbished, must be bought new, but do not affect drive ability of the car. For example seat upholstery - if it tears or wears out you may even replace it with your t-shirt, but may still drive and it does not affect safety. And if you want to keep the car in original state you may start your quest for part, but may still enjoy and drive it.
3. Those which can be refurbished. If you really want you may buy original, but refurbished one works as well. For example I gave the wrenches for zinc plating, because they oxidized over the past 27 years and had white tarnish and now look like new, yet for the fraction of the price of original wrench.
The majority of parts falls into groups 2 and 3. But all those gaskets, o-rings, valves, switches and rebuild kits from group 1 are kind of must have.
Now, all this is a wishful thinking. Do we have an agent in the Classic Center? Anyone who knows one? At least it would be good to know what's the policy or approach in the MB. Without that we may just write wishes or remarks which will be in vain and unanswered.