It makes ZERO sense to go to any local MB dealer for something esoteric for a US car, or anything that would be found on a gray-market car in the US that would not be normal on a US car.
I would NEVER have even bothered to go to any MB dealership for an extra IRCL key for my 1995 G-wagen. They would have told me that such a vehicle was un-possible to even exist -- that MB never made any G-wagen until 2002, when MBUSA started selling them.
This is exactly the reason why I went right to Tom Hanson for the IRCL key. He looked up the truck's FIN, called up the information, took my order, and had it in a week or 10 days in hand. Then sent it to me. No BS. Tom knew right what to do, what the situation was, and how to get it done.
I don't know why people even bother with your local MB dealer if you have anything other than a US-model car that is less than 10 years old. Other than ordering discounted parts via web sites, really nobody on this forum should be darkening the doorway of any MB dealership unless you are getting an alignment. Find a competent independent shop in your area. You will not only save A LOT of money, but you will be much happier with the knowledge level about the E500E.