This is odd. I ordered some parts from MBOEMparts earlier this week, but I was informed via e-mail that some of the parts in my order would be removed because they're NLA. I just called my local dealership and was told the parts are indeed still available (at a price of 36% higher than MBOEMparts), but will take 7-10 business days to arrive from Germany. I also entered the part number in Mercedes-Benz Classic Parts Search and it shows they're still available, too. What's going on?
-
Hi Guest !
Welcome to the 500Eboard forum.
Since its founding in late 2008, 500Eboard has become the leading resource on the Internet for all things related to the Mercedes-Benz 500E and E500. In recent years, we have also expanded to include the 400E and E420 models, which are directly related to the 500E/E500.
We invite you to browse and take advantage of the information and resources here on the site. If you find helpful information, please register for full membership, and you'll find even more resources available. Feel free to ask questions, and make liberal use of the "Search" function to find answers.
We hope you will become an active contributor to the community!
Sincerely,
500Eboard Management
FYI - Parts orders from MB Naperville - Free shipping with code 500EPROMO
- Thread starter gerryvz
- Start date
Perhaps a newer person saw they were not in inventory in chi-town or NJ and didn't check. You should call the store and ask to speak to Bob in parts. Leave him a msg with order number and explain what you were told and what you got elsewhere. Let us know how it works out. It should not be like that.
Edited by me on a pc since I cannot seem to spell on the mobile device
Edited by me on a pc since I cannot seem to spell on the mobile device
Last edited:
I'll give Bob a call tomorrow. I'll tag him here too so he can see the post. @MBoemparts
I just got off the phone with Bob. We had a nice conversation. He did look into it and found out that the parts are indeed available in Germany, but they're not doing orders that require special ordering from Germany right now. He recommended using my local dealer if they can get them from Germany. I appreciated the honesty and they're still processing the rest of my order.
Whenever I place an order at MB Annapolis (getmercedesparts.com), the parts manager tells me the availability of the parts (whether they are in US or German warehouses) and that the German parts will take longer to receive. Usually it's about a week (7 days; 5 work-days) from when an order with parts coming from Germany is placed to when it is ready to be picked up. It's odd that Naperville won't order parts from Germany; it's really not much different than ordering/receiving them from US warehouses -- the parts are shipped from Germany right to the dealership, just like they are from US warehouses.
One suggestion if I may: After I receive an answer like 'There are not available', always my next question is 'Are any available in Germany?'
I am just curious, did Bob offer an explanation as to why they are not doing orders from Germany right now, or when they will change that? Their decision would have implications on internet orders, so it would be beneficial to know.
I am just curious, did Bob offer an explanation as to why they are not doing orders from Germany right now, or when they will change that? Their decision would have implications on internet orders, so it would be beneficial to know.
Last edited:
He didn't. He only said they're not ordering parts from Germany.
I thought about placing an order with them, but even with the quoted shipping likely being cut in half after I order, it would only be a few bucks less than ordering from MB Parts Source (MB Laredo) with TX tax included. I've had a good experience with Laredo before, so we'll see what they do when it comes time to order parts from Germany.
It gets cut to zero if the order is above a certain amount, not half …l had the same misconception.
I think that is true for Naperville, @Jlaa.
Joseph was talking about MB Annapolis, which substantially reduces the quoted UPS shipping cost when it actually ships the parts via the MB-standard FedEx service. But MB Annapolis does not eliminate shipping above a certain threshold, unless you have a "local" deal with them like I do. The amount I pay in MD sales tax (6%) combined with the zero shipping (because I'm local) probably about evens the cost out as if I ordered from Naperville.
But I get the luxury of a local throat to choke, which I **DO NOT** get with Naperville. As far as I can tell, the MB Annapolis parts costs are a bit lower than Naperville.
Oh right, duh, thanks. I was thinking Naperville. BTW some parts rev sites, like my local dealer, allows for free local pickup on the website, without the need to arrange for a "local deal":
It depends. Most Rev Parts sites that I've seen do not offer this by default. MB Annapolis only did it with me because I went in and shook the parts department chief's hand, and he saw that I would be a good & profitable local customer. I did NOT get the sense he would do a local pickup deal for other
I know for sure that MB Naperville DOES NOT allow local pickup. I tried doing this many years ago when I used to go to Chicago regularly,a and they gave me a firm NO.
Febi re-boxes the SGF disks for the E500E and other models and these should be safe to buy from AutohauZ.
I find it VERY HARD TO BELIEVE that the flex discs are NLA.
1294100115
From what I see it is available. Definitely the SGF OEM discs are available.
RM European has them.
I find it VERY HARD TO BELIEVE that the flex discs are NLA.
1294100115
From what I see it is available. Definitely the SGF OEM discs are available.
RM European has them.
Part number?
That could possibly be NLA... MBCC shows no result, which is generally a bad omen. You need to call a dealer and ask them to check worldwide inventory in Paragon though.
https://partssearch.mercedes-benz-classic.com/parts
The old part number for the kit is no longer.
The part number for the flex disc has changed slightly.
The new number is 126 411 02 15 02.
The flex disc is very very definitely available from MB, and I have confirmed that via MB Classic Parts web site.
ISPPI entry:
RM European:
AutohauZ:
FCP Yurro -- CORTECO Made in Germany:
MB Annapolis (at least, it is still "live" in RevParts):
MB Classic Parts:
The part number for the flex disc has changed slightly.
The new number is 126 411 02 15 02.
The flex disc is very very definitely available from MB, and I have confirmed that via MB Classic Parts web site.
ISPPI entry:
RM European:
AutohauZ:
FCP Yurro -- CORTECO Made in Germany:
MB Annapolis (at least, it is still "live" in RevParts):
MB Classic Parts:
Well. Thanks a lot, Naperville.
Update: I ordered with mbpartssource.com (Laredo) and most of my order consisted of parts that had to come from Germany. Gabriel e-mailed me and said that the rubber jack pads I ordered had to come from Germany, but the throttle linkage bars and screw I ordered was NLA and asked if I wanted to cancel those parts. I asked him if he could check again because local dealers said the bars and screw were available in Germany. He apologized and said he must have gotten confused with another order, and that they were indeed available in Germany and asked if I was ok with the long wait. I told him I was. Small hiccup, but overall a good experience.
The old # has changed to p/n 126-411-02-15-02. There are plenty of them in the US.
Hi Everyone. Sorry for the confusion about Germany orders and parts that are NLA. We have been having shipping issues with orders from Germany with long delays, damaged orders, and missing shipments. FedEx has also had problems with lost orders. We will order parts from Germany, but expect longer delays. Keep in mind, Germany will not allow us to drop ship, so the parts have to come here first then we ship them out.
If you remember, I posted last year about MB changing their pricing schema to a more "demand" based pricing, and that they will no longer have fixed list pricing, where the mail order dealers offer a fixed percentage off of the list, or a "dealer-cost-plus" pricing schema. I heard this directly from Eddie Alexander, who runs the parts department at Mercedes-Benz of Annapolis (www.getmercedesparts.com)
And you guys heard it from me first. Months and months ago. And now the shoe has dropped.
It appears that the RevolutionParts catalogs have now finally caught up with this. RevParts sites are NO LONGER showing MB list prices FOR SOME PARTS - only a single price for a part, with no percentage off of the list. This is because MB now has a variable list price, so it is not static.
It will be interesting to see how different RevParts sites (dealers) price out the same part, and who is consistently cheaper and more expensive. The lack of a published list price eliminates an important benchmarking data point.
And you guys heard it from me first. Months and months ago. And now the shoe has dropped.
It appears that the RevolutionParts catalogs have now finally caught up with this. RevParts sites are NO LONGER showing MB list prices FOR SOME PARTS - only a single price for a part, with no percentage off of the list. This is because MB now has a variable list price, so it is not static.
It will be interesting to see how different RevParts sites (dealers) price out the same part, and who is consistently cheaper and more expensive. The lack of a published list price eliminates an important benchmarking data point.
AFAICT there still is something resembling a list price, but RevParts is not publishing it. Based on the fixed-price dealers (same percentage off list, or cost-plus, for all parts) you can do maths and figure out cost and/or MSRP. But it's a royal PITA now.
It appears that almost all parts do not show MSRP/list price as of early this week, with very few exceptions.
It appears that almost all parts do not show MSRP/list price as of early this week, with very few exceptions.
If you type in the R129 steel wheel (I have as my drag racing rear wheels) it still shows list on the sites I tried 1294000202AFAICT there still is something resembling a list price, but RevParts is not publishing it. Based on the fixed-price dealers (same percentage off list, or cost-plus, for all parts) you can do maths and figure out cost and/or MSRP. But it's a royal PITA now.
It appears that almost all parts do not show MSRP/list price as of early this week, with very few exceptions.
This is because the list price CHANGES, it is no longer a FIXED list price. Per my original post, MB has implemented dynamic pricing, and the "MSRP" or "list price" can change on a daily, or even an inter-daily, pace, depending on demand and pricing algorithms for the part at that point in time.
If you're a RevParts site, you can't accurately quote a list price that changes from day to day, or hour to hour.
I remember the good old days when MB would change prices on an annual basis, then quarterly, then monthly.
I just had my first online shopping experience with Annapolis Mercedes (getmercedesparts.com) and I am totally impressed with the service Ed provided via prompt email replies and efficient packing. The fact they ship to Canada is a huge bonus for me now that I cannot cross the land border at Blaine Wa to pick up my deliveries. Initially my $900 order online of 7 items indicated a shipping charge of $677. Ed assured me it will be less and nothing gets shipped until I approve of the final freight charge. He also said all the parts are consolidated at his warehouse before they are packed for final destination. In my case part of the order had to come from Germany. When Ed sent me the shipping quote a week later the final Fedex shipping was $97! Parts arrived today in one properly packed box, safe and sound. Thanks Gerry; when I introduced myself to Ed I did tell him I am a potential customer because of your recommendations. He was happy to hear that.
That's great to hear that you had a good experience. I'm glad you were able to connect with him directly. Ed was very supportive of my near-weekly parts orders last year during my COVID Top-End project.
I'm also super glad to hear that MB Annapolis will ship to Canada. I know that not all of the dealers will do this.
I'd like to update this thread and give a renewed shout out to @MBoemparts - i.e. NAPERVILLE MB.
After the difficulties with order fulfillment during the initial stages of the pandemic (early 2020), Bob and the crew @ Naperville seems to have regained their stride and they seem to be firing on all cylinders now.
I have made quite a few orders over the past year, and have been dealing a lot with a Nick in the parts department. Nick is pleasant, fast, flexible, and easy to reach. He responds over email, but if I need an answer fast, I call him and I am able to talk to him on the phone, instantly 7 times out of 10. For the other three times, I will leave a VM and he will call me back.
One time I was going to place a big order for some expensive parts. Since the list price was very high, one of the cost-plus dealers (as opposed to mboem’s % off list approach) ended up being cheaper for me, when shipped to my door. It wasn’t vastly cheaper, but it was *something* on a four digit order. I called Nick and asked nicely if mboem could do anything, and sure enough, given my history of patronage @ mboem, Nick matched the price.
He has even been a pleasure to work with in helping out with re-shipping stuff quickly when Fedex has lost several of my shipments from Naperville. Kudos!
After the difficulties with order fulfillment during the initial stages of the pandemic (early 2020), Bob and the crew @ Naperville seems to have regained their stride and they seem to be firing on all cylinders now.
I have made quite a few orders over the past year, and have been dealing a lot with a Nick in the parts department. Nick is pleasant, fast, flexible, and easy to reach. He responds over email, but if I need an answer fast, I call him and I am able to talk to him on the phone, instantly 7 times out of 10. For the other three times, I will leave a VM and he will call me back.
One time I was going to place a big order for some expensive parts. Since the list price was very high, one of the cost-plus dealers (as opposed to mboem’s % off list approach) ended up being cheaper for me, when shipped to my door. It wasn’t vastly cheaper, but it was *something* on a four digit order. I called Nick and asked nicely if mboem could do anything, and sure enough, given my history of patronage @ mboem, Nick matched the price.
He has even been a pleasure to work with in helping out with re-shipping stuff quickly when Fedex has lost several of my shipments from Naperville. Kudos!
Last edited:
That would be perfect thank you. I should note that Naperville has lately been happy to order lots of parts for me from Germany - for example, drive axles and sls hydraulic lines. This seems to be in contrast with what was happening earlier in the year (hiccups w parts coming from Germany.)
Thank you for your kind words. We've had some issues, and did some changes in the past couple of years. It hasn't been easy, but I am happy to see that all our hard work is paying off. I am very proud of this team, and we will strive to be better every day. Thank you all for the orders you've sent us in 2021! We hope you all have a great Holiday season and a prosperous 2022!
Bob
Bob
I hate to go on a rant, but I'm so frustrated with Naperville that I think I'm done with them permanently. I've placed roughly $1k of orders with them in 2022 alone, and have more to come. However, nearly all of them have been messed up so I'm going to start looking elsewhere. Laredo, perhaps?
- Multiple orders have been delivered to the wrong address, a number that does not even exist on my street. All my records, orders, and accounts show the correct address being entered. When I called after the first time this happened, I was told I needed to provide more proof. FedEx kept claiming packages were lost, but one day I literally chased down the FedEx truck and found my package on board. I sent images of the label to Naperville and was told it was being fixed on their end. It's happened again since
- Multiple orders taking 2+ weeks to ship, which coupled with the above fiascos means I'm frequently waiting a month for parts
- One order I placed was taking forever to ship. I realized I needed some sealing rings added to the order, so I asked if the order could be updated and these added. I was told to simply place another order, but the small ziploc bag of parts would be added to my other order to avoid multiple shipping requests. I did as instructed and placed detailed instructions in the order, as well as emailing them. This didn't happen - the parts shipped separately and I had to pay for both shipping. When I called and complained, this was reversed
- Another order included a small part from Germany that would take 2+ weeks to arrive. I was offered the option to wait and ship all at once, or ship what they had at the time. I told them to ship what they had on hand as I needed them for other urgent jobs. This didn't happen despite an email and a phone call. Finally, the German parts arrived and the order shipped out.
- When the order finally shipped, they erroneously required a signature at delivery be required, in direct opposition to what I had told them. After two failed delivery attempts when I waited at home for the parts, I called FedEx and found out that the wrong address had again been applied to my order, and that I needed to call Naperville and have them call FedEx to sort this out.
dionphaneuf,
You have every right to rant about this, and I can appreciate your frustration. I just investigated what happened, and I wasn't very happy with the results. I deeply apologize for what were a series of errors on our part. I would like to call you if possible.Thanks @MBoemparts - we also chatted on the phone yesterday AM and they took full ownership of the issue which I greatly appreciated. Parts got delivered today without issue, looking forward to getting them installed.
It is nice to see this come to a speedy resolution. It is pretty rare that a vendor gets on a forum like this an continues to monitor and respond to issues on said forum for years thereafter.
I agree, thanks again for sharing your experience. @MBoemparts thank you for stepping up here and making it right. The recovery is so much more important than the negative event. Hopefully the execution on future orders will be remedied.
Yes- bravo @MBoemparts !
Thanks everyone. We aren't always perfect, but we're always trying.
Similar threads
Similar threads
