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FYI - Parts orders from MB Naperville - Free shipping with code 500EPROMO

Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

New systems are more efficient, and that cross reference was not to be relied upon. The EPC is where you look up parts that cross reference to other systems so you can trust that. All of the sites are retail by the way not wholesale. :D
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

emerydc8 said:
Has anyone else experienced a delay in shipping from Napperville lately? I'm not complaining, but last month my order didn't ship until the fourth business day from the day they received my payment (ordered 5/6 and shipped on 5/11). I had to buy the same parts from the dealer to install them before I left town.

At 3 a.m. Tuesday morning (5/30), I placed an order. Notwithstanding Monday being a holiday, it has been three business days (T, W, Th) and still no record of the order's status in my account on the Napperville site. My paypal account still shows the purchase pending, even though there is definitely enough in there to cover it.

Anyone know if there is an option to request expedited handling? I would gladly pay an additional fee if I knew when the parts would ship out. The free shipping is definitely nice, but when it takes a week to get the parts, it is often a factor to consider, especially when you are in the middle of a project and your car is down. Thanks.
Click to expand...

Interesting to read this. I too was a little surprised at the lack of communication after I placed my order. I hadn't heard anything in over a week and I had to contact them, only to then have them then tell me that FedEx had 'lost' my order, and that all my parts would have to be re-ordered. :doh: I don't know how long it would have taken them to figure it out if I hadn't reached out.


I'm going to give them another shot here in the next few weeks, but my first experience wasn't stellar.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

I ordered my fog lights from Naperville and was surprised to see them at my doorstep 3 days later.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

Just put in a small order for instrument cluster bulbs from Naperville. Shipped already. Thanks again!
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

I just put my first online order through MB Of Naperville's own website and used the promo code. Many thanks to the board and to MB of Naperville. This is not my first order from this dealer. I bought just about all the sheet metal for the front and rear structure of my pagoda from them about 4 years ago. I'm hoping that this promo will be extended into 2018 as I need to finish this car :)


222.jpg

223.jpg
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

We want to thank you all the 500E board members for the parts orders we have received in 2017. We had over 400 orders, and we greatly appreciate it. Just so you know, we have extended the free shipping promo into 2018. As always, if you ever have any issues call us at 888-289-6262. My team is the best in the business!
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

Bob I sent someone in that we spoke about earlier. He ordered a hose for the SL radiator and saved 70 bucks over the local dealer price without the hassle of the 70 minute round trip drive. You have it in stock delivered to his house by 2pm Friday! Nice work.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

Our orders on e500e exceed the bw orders if I remember what Bob told me.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

nocfn said:
Our orders on e500e exceed the bw orders if I remember what Bob told me.
Click to expand...
If so, you'd think Bob would want to switch the limits to $75 off on 500Eboard and $50 on BW!

:jono: :cheers1:
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

I’m flattered that folks think that “Banzworld” is my other forum. I guess, in a way it is. It is an excellent place for sock-puppeteering and unhinged trolling. I believe I have had something like 12 user IDs banned there, and have had one user ID valid for many years (they don’t know who it is).


Sent from my iPhone using Tapatalk
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

I put in an order to mboemparts on Sunday. One of the items was a star [XZN] wrench that I assumed was NLA, but thought I would try it anyway. The other items were basic rear suspension parts and bushings. Yesterday I received an email stating the wrench was NLA so they were canceling my entire order? WTF?
 
Last edited:
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

Just me personally, I like to pick up the phone and sort through this first to see if there is any misunderstanding. Perhaps you have already done so, which, then nevermind.

Good luck, and thanks for sharing.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

Maui said:
I put in an order to mboemparts on Sunday. One of the items was a star wrench that I assumed was NLA, but thought I would try it anyway. The other items were basic rear suspension parts and bushings. Yesterday I received an email stating the wrench was NLA so they were canceling my entire order? WTF?
Click to expand...
When I've had individual items NLA, they have only ever cancelled that part from the order. I'd pick up the phone and talk to Bob and have him take care of it. I think they will make good on it. You may have mis-interpreted the order. Check your online account there to see if the entire order was indeed, cancelled.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

I agree, call there and ask for Renee in online parts. She always sends emails and such and is a snap to work with. She reads the notes you place in the order and always use your vin, any deviations from what you order she will communicate.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

gerryvz said:
When I've had individual items NLA, they have only ever cancelled that part from the order. I'd pick up the phone and talk to Bob and have him take care of it. I think they will make good on it. You may have mis-interpreted the order. Check your online account there to see if the entire order was indeed, cancelled.
Click to expand...

I logged in and looked at the order and the entire order has been canceled. I contacted MBCC and ordered the parts from them. Cheaper too.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

On February 27, I received an email from MBOEMPARTS stating:

Export orders

We are cancelling your order and returning your payment. We do not sell or ship to Export companies or shipping services.
Click to expand...

I called and asked what happened and they said it was a mistake within their system. I didn't ask the details but they said to disregard the email. My order came today.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

Maui said:
I logged in and looked at the order and the entire order has been canceled. I contacted MBCC and ordered the parts from them. Cheaper too.
Click to expand...
By how much were they cheaper? Free shipping too?

I think you could have resolved any issues with a phone call or email. I don't think MBCC has an order web site, so you must have had to call them to make your order. Same effort would have probably solved the issue with mboemparts.

Not dissing MBCC, as I order from them too, but just sayin'.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

gerryvz said:
By how much were they cheaper? Free shipping too?

I think you could have resolved any issues with a phone call or email. I don't think MBCC has an order web site, so you must have had to call them to make your order. Same effort would have probably solved the issue with mboemparts.

Not dissing MBCC, as I order from them too, but just sayin'.
Click to expand...

I did call Naperville and they said they canceled the entire order. Renee indicated it was a computer thing. In the mean time, I had reached out to my contact at MBCC and the prices were better and shipping was about $10. I like to keep that window open anyway.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

OK, so it was accidental / computer glitch. Certainly what you experienced was nothing like I've experienced when parts have come back NLA. They just notify me that they are NLA and ship the rest of the order. And that has happened MANY times to me.

Seems that they could have easily reinstated the order as they did with emery.

But hey, if the MBCC sells 'em cheaper, than that's awesome. Too bad they don't have a web order interface.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

Yes, I agree with the lack web interface. I simply send an email to my contact with the part numbers and receive an email back with list price and my price. I usually respond afirmatively and we're off to the race. It takes a little patience. And, of course, I can only order classic parts from them. They will not allow me to order parts for my 2011 E, but it is still under warranty and free oil changes through Feb 2019.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

I ordered some parts from Naperville because they sent me a free shipping code when I first did not check out. (Thanks) I placed the order on 7/2 and it still shows "In progress". Is that usual? One of the parts may need to be sourced, the other two are common bolts.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

Did you receive the item?
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

vexed said:
I ordered some parts from Naperville because they sent me a free shipping code when I first did not check out. (Thanks) I placed the order on 7/2 and it still shows "In progress". Is that usual? One of the parts may need to be sourced, the other two are common bolts.
Click to expand...
The order status will change from "New, to "In Progress", then "Completed"... and you will get a ship notification via email.

Could be that something had to come out of Germany, which may take a week, but I'd drop them a line and ask for the status if you need the stuff soon.

:apl:
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

gsxr said:
The order status will change from "New, to "In Progress", then "Completed"... and you will get a ship notification via email.

Could be that something had to come out of Germany, which may take a week, but I'd drop them a line and ask for the status if you need the stuff soon.

:apl:
Click to expand...

Thanks, Status is "In progress" but next to each item it shows "new". There is one part that may need to come from Germany. None are mission critical, I'll watch for a change this week.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

Update: recevied the email that parts were shipped today. One package from New Jersey (the Garden State) arriving tomorrow:gsxrock:One package from Naperville arriving Monday. Not bad. And they sent me another code for free shipping that expires 6/30/2018 ​I don't need anything else if anyone wants to try it. "nextorder2018"
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

It's likely they had to wait for a part to arrive from Germany, before compiling the full order and shipping things. Looks like one is getting shipped from them directly (the part from Germany) and the other package is going from an MB warehouse.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

vexed said:
And they sent me another code for free shipping that expires 6/30/2018 ​I don't need anything else if anyone wants to try it. "nextorder2018"
Click to expand...

So it's already done?
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

I can't complain when it comes to Naperville because they are always the cheapest and offer us free shipping, but some of my orders from them make me scratch my head. I ordered a common belt on Jun. 29 and they didn't ship it until July 6. Didn't hit my doorstep until July 9. I know we had the holiday in there, but that many days to just throw a belt in a box and ship it off?
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

If you order on a busy Friday, it is possible that the order isn't processed until Monday. In the same vein, if a plethora of orders come in Friday after 5 and there is a backlog from Thursday, and the weekend - then you are going to have a problem even with local stock in CHI-Town. SO I order typically Thursday and get the order Tuesday or Wednesday, unless the order is split due to Germany stock. SOOOO, it is what it is, perhaps in the notes section you mention that shipping parts from Germany should be separately shipped. You can always call their main number and ask to speak with Renee in internet parts. She can help and perhaps provide insight as to what to expect typically.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

Bogeyman said:
So it's already done?
Click to expand...

Looks that way. A bit odd but good marketing if it is free shipping. The shipping on the order I placed would have been more than the parts themselves.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

Yes, with MB Naperville you have to plan ahead. I try as best as I can to map out all the parts I will need. That's why I love the HOW-TOs that are meticulous with a complete part number list. I have had some success with placing a phone call and the helped to expedite my order. But I can't imagine doing this everytime. Their prices are great and love, love, love the free shipping.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

vexed said:
Update: recevied the email that parts were shipped today. One package from New Jersey (the Garden State) arriving tomorrow:gsxrock:One package from Naperville arriving Monday. Not bad. And they sent me another code for free shipping that expires 6/30/2018 ​I don't need anything else if anyone wants to try it. "nextorder2018"
Click to expand...

Cheers for sharing. Just used the code to order a SLS bottle that I had on order from Pelican and was just informed is NLA. Who knows if Naperville can actually get it from a warehouse but $0 shipping on a $50 possible part beats $30 shipping on a $50 possible part.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

Wide Open Cowbell said:
Cheers for sharing. Just used the code to order a SLS bottle that I had on order from Pelican and was just informed is NLA. Who knows if Naperville can actually get it from a warehouse but $0 shipping on a $50 possible part beats $30 shipping on a $50 possible part.
Click to expand...
What part number SLS bottle is possibly NLA? MB shows the E500E SLS reservoir as still available, maybe:

https://partssearch.mercedes-benz-classic.com/parts/A2013200014?tt=manual

:blink:
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

That would be a surprise if the bottle goes NLA. The bottle is shared between the 560SEC and the E500E.

I have a brand new one, still has the MB label on it, if anyone needs a new one. $500.

They used to run around $50 new. And that includes a new filter :)
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

I just got a new one from mb about 10 days ago.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

nocfn said:
I just got a new one from mb about 10 days ago.
Click to expand...

You mean like this one?
proxy.php
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

The rubber and aluminum mounting for that ABS/ASR pump looks quite dirty and degraded .... needs some refurbishment IMHO.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

I’m due for a yoink - but she is distressed bigger than bracket detritus.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

I ordered something a couple weeks ago and the "500epromo" code for free shipping still worked.

Tried to order today, it did not.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

HansPanzer said:
I ordered something a couple weeks ago and the "500epromo" code for free shipping still worked.

Tried to order today, it did not.
Click to expand...




I just tried, it works. All alpha characters in capital.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

I will call Bob and get that reinstated.... Give me a moment and I will post accordingly.
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

I ordered the G-wagen fan clutch and Kiekert relay (per the thread I just posted) via Naperville around October 19th, and the 500EPROMO code worked just fine with no shipping cost for them. I received the parts about 9 days after ordering them.

Cheers,
Gerry
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

Hello everyone,
I heard that our free shipping promo code on our website MBoemparts.com wasn't working. I just verified that it is still active. The promo code is 500EPROMO. It is good for free shipping on all orders. We appreciate this group, and all the orders you have sent us!
We'll help keep those awesome cars rolling with Genuine Mercedes-Benz parts at a great price!
Bob
 
Re: FYI - Parts orders from MB Naperville - Free shipping through 12-31-2017

I placed a $150 order early this morning using 500EPROMO and it worked fine. Thanks again Bob.
 
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