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GROUP BUY: Stabilus Damper/Struts for Center Console Lid (Armrest Shock Replacement)
- Thread starter a777fan
- Start date
IMHO all of this is a MAJOR fail on the part of MB Naperville. I would call management there and bitterly complain. You were charged, and product was NOT delivered, while you were strung along with BS.
I will not order from them again, and instead will pay the similar prices + 6% sales tax with no shipping from my local "stealer" - MB of Annapolis, aka www.getmercedesparts.com
Cheers,
Gerry
I will not order from them again, and instead will pay the similar prices + 6% sales tax with no shipping from my local "stealer" - MB of Annapolis, aka www.getmercedesparts.com
Cheers,
Gerry
Michael, you also ordered a stop kit, so I haven’t shipped yours yet. Please read the thread for more detail.
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No...
Not sure I can fully explain here, but immediately following the phone call a few weeks ago, where I was told that they had shipped and were showing as ‘delivered’, I received a ‘shipment notification’ email from Naperville with the tracking number for the shipment. I was puzzled by this (as I had not previously received any shipment notification from either Naperville OR FedEx regarding this order), until I realized that the tracking number that was provided was actually associated with a DIFFERENT order I had placed through Naperville and had been successfully delivered! At this point I have no idea if this is all a result of MB system issues, or some other incompetence.
Since I made that discovery I have not been able to get a hold of Renee directly, as per my previous posts.
I really couldn’t make this up if I tried. Sorry about all this guys.
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Indeed. I have been fairly understanding up to this point, but its moving from ‘nuts’ to ‘ludicrous’ quite quickly. (Or slowly i guess, given the lack of response from Naperville)
Looks like customer service has taken a nose drive recently. Probably switch to Gainesville going forward.
FYI ---- I've used Naperville extensively and I have luckily not been on the receiving end of any cluster f**ks. Renee and Bob have also been super accommodating to my last minute cancellations and adds.
Tip - I've noticed that when I call around 11am-12pm pacific time, I am always able to get Renee on the phone after holding a few minutes on the "general line". If you need to call to resolve the matter, you may wish to call at that time.
I feel bad enough to hoard so many straps ..... okay maybe not THAT much.
Know this is getting very late, if possible I would like to get two struts.
Just picked up a 94 E 320 wagon and the lid is a bit tired.
FYI ---- I've used Naperville extensively and I have luckily not been on the receiving end of any cluster f**ks. Renee and Bob have also been super accommodating to my last minute cancellations and adds.
Tip - I've noticed that when I call around 11am-12pm pacific time, I am always able to get Renee on the phone after holding a few minutes on the "general line". If you need to call to resolve the matter, you may wish to call at that time.
I feel bad enough to hoard so many straps ..... okay maybe not THAT much.
Indeed. That is about the time I have been calling, and there has not been an issue with getting either of them on the phone. The issue has been their lack of follow through. Over the last two months, only one of the many promises has been at least partially been seen through. Renee sent me a partial strap shipment last Monday, with a promise to ‘get back to me’ with the status of the remaining ones. Its the next Tuesday and I have not heard back.
For those still waiting, I am going to ring her again tomorrow. Pending her reply, I’ll start distribution of the partial strap orders, in the order in which they were received.
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Olec, sorry, but has been mentioned before, the group buy is closed. You’ll have to convince someone with extras to part with them. Captruff and gsxr both ordered a large quantity. You may want to contact them.
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Ah, Ok, got it. Do you think that they are aware of the magnitude of the clusterf? Have they at least been massively apologetic?
a777fan, you might want to try mbpartspros.com. They're in Portland so shipping should be fairly quick.
I honestly don’t even know anymore. I get the same apology, and then little to no action, unfortunately.
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I totally would, if they hadn’t already charged me for the full order, over two months ago.
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But I enjoy this messing around so so so much!!!
Spoke with Renee, who promised that the additional straps will be there Friday, and will ship to me. I told her to call me when this happens. If it does not, I told her I will be reversing the credit card charge and moving on.
I'll then place an order for the remaining with another vendor.
Spoke with Renee, who promised that the additional straps will be there Friday, and will ship to me. I told her to call me when this happens. If it does not, I told her I will be reversing the credit card charge and moving on.
I'll then place an order for the remaining with another vendor.
So happy pappy
Straps are here! Thanks mbpartspros for speedy service. We should really see if we can get them to give the forum free shipping like naperville.
Anyhoo. Here they are heading off to the PO tomorrow. Tracking and group buy refunds to follow via PM.
Thanks everyone!
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Anyhoo. Here they are heading off to the PO tomorrow. Tracking and group buy refunds to follow via PM.
Thanks everyone!
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I received the PM and attempted to respond but your mailbox is now full (may have to delete all of those tracking number PMs!). I just wanted to express my gratitude for you doing this. I know it was a frustrating journey and glad we came through with your persistence and intestinal fortitude.
Robert
Robert
Thank you for sticking with this and all the unforeseen extra drama you had to deal with. MUCH appreciated!! Cheers it’s over lol
I believe it's all in this thread.
https://www.500eboard.com/forums/showthread.php?t=7515
- Plastic straps (two needed): 124 973 02 26 -- current MSRP $2.90 each
It was found in this How To thread: https://www.500eboard.com/forums/showthread.php?t=7515
The part number is: 124 973 02 26
Robert
The part number is: 124 973 02 26
Robert
I believe those trims 62 are all NLA now. But do check based on your VIN for interior colour code. Note that these are always best left loose and still around the armrest bar rather than trying to remove. Due to plastic aging trying to remove them now results in them breaking in 2 no matter how careful in my experience.
I managed to buy one from Naperville and I'll have to paint it black. That's not too bad.
Last Monday, I managed to purchase beige colour ones from Naperville. Part number 124 973 03 89 8316. They also have a few others numbers (colours) show up on the website page although that does not mean they are available.
Let us know if you actually receive them. MB Classic says they are NLA in all colors:
https://partssearch.mercedes-benz-classic.com/parts/A12497303898316?tt=manual
Naperville has a bad habit of not removing NLA parts from their website...
Well so far so good. I just received confirmation and tracking info for my order which is as inputed by Bob on day of order. My PayPal account confirms the same. I will know for sure when the parcel arrives.
Ooops. I just realized something... color code (suffix) -8316 will be Brown / Brazil color. You may receive one of those, as it was the last color still available - rumor was they were all gone, but maybe some Brazilians re-appeared. You'll need to spray paint / dye it to match your car.
Cream-beige would be -8412, Parchment would be -8F30, both are NLA.
