Since its founding in late 2008, 500Eboard has become the leading resource on the Internet for all things related to the Mercedes-Benz 500E and E500. In recent years, we have also expanded to include the 400E and E420 models, which are directly related to the 500E/E500.
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Another forum member created a really good tutorial on sunroof repairs. Just use sunroof in the search and it will come up. Just repaired one and it’s pretty straightforward to disassemble but you will need to take it apart to see what parts are broken.
Does it try to move up and down, or does nothing happen at all? If the motor doesn't run when trying to pop up, it could be either the switch or the relay on the motor.
If the motor tries to run but the roof doesn't operate, something is up with the mechanism.
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