I recently had a CEL and needed to get my non functioning M6+ fixed because my state inspection on my W166.024 was overdue and I wanted to do a tranny fluid change and needed it for the ATF temperature readout. I had bought the M6+ from Seven of OBD Tools Master (that is what it said on the receipt) on September 27, 2023. It worked intermittently but worked enough that I was able to install a trailer hitch on my W211 CDI and program the SAM so the trailer lights would work.
I didn't know that you can't go online with it while using the Xentry because nothing worked after going online. This happened in early 2024 and I never got back to Seven. The EPC and ETM never worked. This month we looked up Seven and my wife (the IT person in the family) contacted Seven via WhatsApp. It took a few sessions, but they got everything working including the EPC and the ETM, but I still couldn't get it to connect to the W166. To fix things, Seven would go on the tablet with TeamViewer. My wife was able to watch him on when he was connected to the tablet and she saw that he updated licenses. He also did some configuring in Xentry so that everything would work as it should.
After a couple more go arounds with Seven and $30, he sent a new cable that goes from the MUX to the OBD Port and it connected to the W166 without an issue! I will say that it was frustrating that it didn't work as it should have right out of the box and if there was any warranty it had long since lapsed. Seven could have told me to go eat dirt, but through the diligence and IT experience of my spouse and good service from Seven, my M6+ is working as it should.
One thing that surprised me is that my OBD port only has 5 active terminals which are 4, 5, 6, 14 & 16. I did a pin out of the old MUX to OBD cable and 27 of the 44 terminals go to nowhere. My new cable doesn't have any male to female adapter. The MUX is male and the cable is female. The cable is completely different than the old one and the OBD plug doesn't have the red piece of plastic that slides to lock the cable in the port. The new one just plugs in.