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HOW-TO: Restore Volume Control to E500/E420 Becker BE-1x92 Radios

gerryvz

Site Honcho
Staff member
**NOTE 1: The following fix is ONLY applicable to owners of "facelifted" (1994 and 1995 model years) W124 models, with the BE-1492 and 1692 radios.

**NOTE 2: The use of evaporating chemicals is largely illegal/banned in the state of California. If this is the case, and you live in the PRK, you may want to find another suitable chemical contact cleaner that meets your state and local laws.


OVERVIEW/BACKGROUND
A common issue with the Becker BE-1492 (and the follow-on BE-1692) radios that came stock in US-spec E500 and E420 cars, is the gradual loss of volume control with the volume/power knob on the lower left side of the radio's faceplate.

This condition results in the inability to adjust volume, once the situation advances enough. Essentially, this is a design flaw in the choice of component used to control the volume.

The cause of this condition is dirty/oxidized contacts in the control potentiometer. Some recommend sending the radio in to Becker and/or other Becker-capable repair shops for replacement of the potentiometer. However, this is only a fix that will work for a year or two, at best, until the potentiometer's contacts begin oxidizing again.

There is a fairly easy and quick fix to remedy this situation, and it is also inexpensive. If and when the oxidation condition re-appears, the fix can be redone as needed.

MATERIALS/TOOLS REQUIRED

  • Can of electrical contact cleaner (DeOxit brand is preferred, but not required)
  • Flexible tube with 1/4" inside diameter (typically 3/8" outside diameter
All of the materials above can easily be obtained at any Home Depot store. The contact cleaner can be found in the electrical section of the store; the tubing is in the plumbing section. Tubing typically comes in 10' rolls, although only approximately 6-12" is required to do this job.


Time required for this job:
Approximately 10 minutes


JOB PREPARATION

  1. Cut 8-10" length of hose using a pair of ordinary household or shop scissors, or a carpet knife or other sharp cutter
  2. Prepare can of contact cleaner by inserting red plastic straw into nozzle. This will help direct cleaner where it needs to go during procedure.

Here are photos of the required items to perform the job.
File Feb 02, 12 05 30 PM.jpeg File Feb 02, 12 05 46 PM.jpeg File Feb 02, 12 05 59 PM.jpeg


PROCEDURE

First, here's a view of the BE-1x92 radio in the dashboard of a W124 model.
File Feb 02, 12 06 14 PM.jpeg


The first step is to remove the volume/power knob. This comes straight off with modest effort (and presses back on once the job is complete).
File Feb 02, 12 06 31 PM.jpeg File Feb 02, 12 06 45 PM.jpeg


Once the knob is off and the volume potentiometer is exposed, carefully press the end of the flexible length of hose DIRECTLY onto (around) the silver aluminum center. It should stay pressed on enough that you can let go of the hose once it is properly pressed on. Note that the radio may turn on with the pressure; that is fine.
File Feb 02, 12 06 58 PM.jpeg


Next, carefully insert the end of the red straw into the upper end of the tube (while it is still pressed onto the potentiometer). Spray out approximately 1/4" of contact cleaner, carefully, into the tube. It will run down to the bottom of the tube.
File Feb 02, 12 07 13 PM.jpeg


Once you have sprayed the contact cleaner into the tube, wipe off the end of the tube with your fingers, and blow into the tube with your mouth. This will force the contact cleaner down and into the potentiometer contacts.

After doing this, you may see the red alarm light glow faintly, and/or the radio go on and off as the liquid soaks into the potentiometer contacts. This is ok; the contact cleaner will evaporate fairly quickly.

After blowing, remove the tube from the potentiometer. Using your fingers, or pressing the knob back onto the shaft, work the potentiometer back and forth with your fingers. Rotate it several turns in each direction, back and forth, and do this for a good minute. This action will spread the contact cleaner onto the potentiometer contacts.
File Feb 02, 12 07 30 PM.jpeg File Feb 02, 12 06 31 PM.jpeg


After a couple of minutes, the volume knob should be making correct contact with the volume control, and you should find you have perfect or near-perfect control of your volume again.

Enjoy your new-found sound. Repeat as necessary when you begin losing volume control again in the future.

Cheers,
Gerry
 
Unbelievable!

Wish I would have known this BEFORE I bought a replacement head unit from Becker for the E320 cabriolet.

Looks like a very easy fix.
 
This is NOT a permanent/long-term solution. It is a temporary fix, and I mentioned that in the HOW-TO, but it does work, and it can be repeated.

It has worked a couple of times for me, so I thought I'd share.

By the way, Trae, Becker can repair your existing head unit with a new potentiometer digital encoder, as they did with my former wagon's radio in the past. However, I have found that the Becker-replaced encoders also go bad after a year or two of moderate use. It's just a bad design/bad use of that component.

Before I did this HOW-TO, I had ZERO ability to control my volume one way or the other. The radio was literally un-usable. It is now fully functional and operational from a volume perspective, and doing this in the past has enabled volume or eliminated failing volume control. Just saying.
 
I've done this same repair using Deoxit D5, followed with their G5. Working perfectly for a long time now. Used a restaurant straw.
Isn't G5 only used for gold contacts?

Anyways, I did this today to a Becker CR-220, which uses the same basic design and rotary encoder to all sorts of Becker Traffic Pros, which is a commonly fitted radio to facelift E500s --- especially in @gsxr's household. I use contact cleaner, followed by De-Oxit D5, followed by compressed air. The rotary encoder was previously jumping around all kinds of random volume settings. The Becker works great now.

Also note the non-sticky volume and tuning knobs. Those are knobs against which I have fixed the "sticky knob affliction" by dipping in black plasti-dip.

I really like De-Oxit D5. It has worked really well for me, and fixed a static-y "bass presence" knob in a home Sansui Integrated Amplifier, as well as a static-y rotary encoder in an Onkyo Integrated Amplifier. De-Oxit, IMHO, is great because unlike QD Contact cleaner, it is kind of an oiliy substance which I think lubricates the mechanism too.
IMG_4036.jpeg IMG_4047.jpeg IMG_4028.jpeg IMG_4029.jpeg IMG_4030.jpeg IMG_4031.jpeg
 
Last edited:
Hi @gerryvz

I just cleaned the contacts in the control potentiometer today. It made a significant difference. But after I did this procedure my radio is acting up that it didn’t before. I shut the car off to go to the grocery store when I come back the radio is randomly turned on!!! This has never happened!
Do you know why this could happen?
What should I do?
 
Hi @gerryvz

I just cleaned the contacts in the control potentiometer today. It made a significant difference. But after I did this procedure my radio is acting up that it didn’t before. I shut the car off to go to the grocery store when I come back the radio is randomly turned on!!! This has never happened!
Do you know why this could happen?
What should I do?
Open up the radio and blow everything out with compressed air.
 
If you are in the US. send your radio to Becker in New Jersey for repair. They will install a new and improved volume encoder knob assembly that does not fail, ever. Works great.
 

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