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500Eboard Management
FYI The Californication of 500EBoard: Has it turned into GM?
- Thread starter Jlaa
- Start date
Just having some fun w/ you
I'm out of "Likes" again
Some people never learn. @xfadmin, perhaps you can crank down the like number to 5 per day. That may teach judiciousness and prudence among the "Likes"-mongers among the member base here.
@cascade, @xfadmin,
To me the like button is a way of acknowledging the thread and always has. It has kept me from re-reading the threads unless I want to. I could care less about the reaction score or points.
I have been a member of this board since July 2009 and have had no issues with admin until this crap came up earlier this year for what reason I still do not know. I think @xfadmin should DOUBLE the “likes” allowed per day and there should be no problem.
lol
Anyone ever notice how much emphasis is put into "Customer Care" these days by many companies?
In our business, which hugely depends upon satisfied customers, there is a daily push to do something better to keep people coming back and feeling good about doing business with us. Surveying our customer base and reacting to their comments and wishes is meaningful and mandatory. We are constantly giving real time feedback to our customers, and we respond to them in a very timely fashion. It is very important to us that our customers understand our commitment to providing the kind of service they are looking for. We obviously cannot always please everyone all the time, but even when we can't, we make sure we connect and have a dialog, being as responsive as possible.
Another important application for surveys is of our own employees, asking them what they think about how we are running the business. Again, the feedback from the employees helps us plot a course for change in very uncertain waters. We listen to our employees and to our customers and take their comments seriously, and make changes when we can, always trying to do better and improve conditions.
Change is controversial, done for the wrong reasons sometimes, and not done for wrong reasons as well. GM learned the hard way about refusing to change back in the 70's 80's and 90's... Imports filled the gaps that American manufactures refused to address, - quality, model types etc.
Honda and Toyota didn't just luck into becoming known for high quality and overall value, there worked hard to make it happen and they have large market shares to prove it. Change is inevitable, the better mousetrap it will happen over and over again.
My point is that all organizations should care enough about their members to be responsive to the things the members are saying, good or bad.
Being ignored is worse than being told no. I tell employees no to issues when I need too, but I respond quickly and I try to explain why. I want the employees to understand that a no decision isn't without thought and consideration to their complaints. Many times there are circumstances that others don't realize, and if sharing those points helps others to understand, that's better for everyone.
Long story short(er), if "xfadmin" would engage the membership more with feedback, at least everyone would get the sense that there is someone paying attention and caring about the memberships thoughts. The reasons for the monthly limit on "Likes" could be more involved and an explanation to some degree would help. I did see the last reply from xfadmin about this topic a while back, and it seemed to me more of a personal preference of xfadmin, rather than a reason that made sense to the conservation of forum resources, or something technical.
Would a membership survey be an appropriate thing to consider at some point? In my opinion, being interested in the memberships opinions will go far for insuring the long term growth of the forum, or at least sustaining the membership you have. This is the best forum I've ever belonged to, I come here almost everyday because of the quality of the membership here. Just please consider making minor changes like this, the Return On Investment will be very high for listening and reacting to members comments. Such a small thing to give back to your membership base will get you so much more loyalty back...
Just my 2¢ worth.....
In our business, which hugely depends upon satisfied customers, there is a daily push to do something better to keep people coming back and feeling good about doing business with us. Surveying our customer base and reacting to their comments and wishes is meaningful and mandatory. We are constantly giving real time feedback to our customers, and we respond to them in a very timely fashion. It is very important to us that our customers understand our commitment to providing the kind of service they are looking for. We obviously cannot always please everyone all the time, but even when we can't, we make sure we connect and have a dialog, being as responsive as possible.
Another important application for surveys is of our own employees, asking them what they think about how we are running the business. Again, the feedback from the employees helps us plot a course for change in very uncertain waters. We listen to our employees and to our customers and take their comments seriously, and make changes when we can, always trying to do better and improve conditions.
Change is controversial, done for the wrong reasons sometimes, and not done for wrong reasons as well. GM learned the hard way about refusing to change back in the 70's 80's and 90's... Imports filled the gaps that American manufactures refused to address, - quality, model types etc.
Honda and Toyota didn't just luck into becoming known for high quality and overall value, there worked hard to make it happen and they have large market shares to prove it. Change is inevitable, the better mousetrap it will happen over and over again.
My point is that all organizations should care enough about their members to be responsive to the things the members are saying, good or bad.
Being ignored is worse than being told no. I tell employees no to issues when I need too, but I respond quickly and I try to explain why. I want the employees to understand that a no decision isn't without thought and consideration to their complaints. Many times there are circumstances that others don't realize, and if sharing those points helps others to understand, that's better for everyone.
Long story short(er), if "xfadmin" would engage the membership more with feedback, at least everyone would get the sense that there is someone paying attention and caring about the memberships thoughts. The reasons for the monthly limit on "Likes" could be more involved and an explanation to some degree would help. I did see the last reply from xfadmin about this topic a while back, and it seemed to me more of a personal preference of xfadmin, rather than a reason that made sense to the conservation of forum resources, or something technical.
Would a membership survey be an appropriate thing to consider at some point? In my opinion, being interested in the memberships opinions will go far for insuring the long term growth of the forum, or at least sustaining the membership you have. This is the best forum I've ever belonged to, I come here almost everyday because of the quality of the membership here. Just please consider making minor changes like this, the Return On Investment will be very high for listening and reacting to members comments. Such a small thing to give back to your membership base will get you so much more loyalty back...
Just my 2¢ worth.....
The most obvious parallel, which you and I are no doubt intimately familiar with, is that this place is turning into Kalforniastan with all these arbitrary rules!!!
I jest, I jest!
wish I knew how to unfollow threads when the topic goes stray
The Pontiac Aztek and the Perils of Design by Committee
In a recent interview, Don Norman warns of the perils of design by committee: You don't do good software design by committee. You do it best by having a dictator. From the user's point of view, you must have a coherent design philosophy, and I don&
blog.codinghorror.com
“All my life, I have searched for a car that feels a certain way. Powerful like a gorilla, yet soft and yieldy like a Nerf ball. Now, at last, I have found it.” — Homer Simpson
The Homer" (also known as "The Car Built for Homer") was an infamous concept car that yielded disastrous financial results for the company that produced it, Powell Motors. Powell Motors CEO Herb Powell believed the company needed to create "the type of car Americans really want, not the kind we tell them they want" in order to "beat the Japanese." In this endeavor, Herb hired his recently discovered half-brother Homer Simpson to design such a car, believing Homer to "understand the needs and wants of the average American car owner." It is a parody/exaggeration of the Edsel, a similarly disastrous automobile designed by Ford Motor Company.
@gerryvz saved me some typing; @outrbnks gave me the best read of the week; I never knew there was a Likes limit (there’s a parody of our world in there somewhere — I thought we needed more love not less), but I’m known not to pay attention to such matters; this thread is, ... well, ... not as good as Californication (despite the MAGNIFICENT title); and these are my sole contributions to it (other than Likes, of course).
maw
maw
This.
As a parent and a manager, in both situations I always explain the reasoning behind the decision. While the respondent may not like it or agree, at least now they have the reason why. There's nothing worse than giving an empty response - "Because!" It devalues the person who is asking.
dan
The Pontiac Aztek and the Perils of Design by Committee
In a recent interview, Don Norman warns of the perils of design by committee: You don't do good software design by committee. You do it best by having a dictator. From the user's point of view, you must have a coherent design philosophy, and I don&
“All my life, I have searched for a car that feels a certain way. Powerful like a gorilla, yet soft and yieldy like a Nerf ball. Now, at last, I have found it.” — Homer Simpson
View attachment 111240
The Homer" (also known as "The Car Built for Homer") was an infamous concept car that yielded disastrous financial results for the company that produced it, Powell Motors. Powell Motors CEO Herb Powell believed the company needed to create "the type of car Americans really want, not the kind we tell them they want" in order to "beat the Japanese." In this endeavor, Herb hired his recently discovered half-brother Homer Simpson to design such a car, believing Homer to "understand the needs and wants of the average American car owner." It is a parody/exaggeration of the Edsel, a similarly disastrous automobile designed by Ford Motor Company.
I just noticed the dictator link, I hadn't seen that at first. I really don't agree with that analogy at all, as it pertains to the topic of why Likes are limited, but I do appreciate your feedback.
Making decisions by committee is not the same thing as a strong management team considering all opinions. I'm not going to look right now, but I recall the story of either Honda or Toyota, where they hired away a Top GM exec, back in the 70's I believe, and they tasked him to design for them a car with the features Americans wanted and were already buying, but smaller in size, more economical, and with high quality and reliability. Teams with strong leaders and the freedom to explore and committees stuck inside their own rules and self made boundaries are two different animals.
Anyway, if you could address the "Likes" issue directly for Terry and others that would be appreciated.
